Terms & Conditions
The information provided in this section is to offer you, the customer, the usage conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.
1. Definitions and Interpretation
- In these Terms & Conditions:
“Hotel” refers to Baan Bayan Heritage House, Hua Hin, Prachuab Kirikhan, Thailand. - “Guest” means the person making the reservation and any person staying under that reservation.
- “Booking” means a reservation confirmed by the Hotel.
- “Website” means the official Baan Bayan Heritage House website.
- “Services” include accommodation and any additional facilities or services provided by the Hotel.
These Terms & Conditions apply to all bookings made directly with the Hotel through the website, email, telephone, or other direct channels. By confirming a booking, the Guest agrees to these Terms & Conditions.
2. Bookings and Reservations
Reservations are subject to room availability.
A booking is considered confirmed only after the Guest receives a written confirmation from the Hotel and any required deposit or payment has been successfully received.
Guests are responsible for ensuring that all booking information, including guest names, contact details, arrival dates, and room selections, is accurate.
Special requests, including preferred room locations, bedding configurations, early check-in, late check-out, or dietary requirements, will be accommodated whenever possible but cannot be guaranteed.
The Hotel reserves the right to decline or cancel any reservation if incorrect information has been provided or if fraudulent activity is suspected.
3. Fees and Payment
Room rates are quoted and charged in Thai Baht (THB).
Unless otherwise stated, room rates include applicable government taxes and service charges.
- Additional charges may apply for:
Extra guests or extra beds - Pets (whether pets are permitted)
- Additional meals or beverages
- Laundry services
- Massage services
- Airport transfers
- Damages to Hotel property
- Other incidental expenses
The Hotel accepts major credit cards and other payment methods specified during the booking process.
For selected rates or promotional offers, full or partial prepayment may be required at the time of booking.
Outstanding balances must be settled upon check-out unless otherwise agreed.
4. Cancellations
Cancellation policies vary depending on the room rate and promotional offer selected.
- Unless otherwise specified:
- Free cancellation is available up to the period stated in the booking confirmation.
- Cancellations made after the permitted cancellation period may incur cancellation charges.
- Failure to arrive without prior notice (“No Show”) may result in the full amount of the reservation being charged.
Refunds, where applicable, will be processed using the original payment method and may require several business days depending on the Guest’s financial institution.
The Hotel reserves the right to cancel reservations due to circumstances beyond its reasonable control, including natural disasters, government restrictions, or force majeure events.
5. Check-in and Check-out
Standard check-in time is 13:00.
Standard check-out time is 12:00 (Noon).
Guests are required to present:
- A valid government-issued identification or passport.
- A valid credit card or required security deposit upon arrival.
Early check-in and late check-out are subject to availability and may incur additional charges.
Guests under the age of 18 must be accompanied by a parent or legal guardian.
6. Hotel Rules
1. The Hotel will be held responsible for the guest’s property in case of loss or damage as following:
1.1 The loss or damage occurs in the hotel.
1.2 If the property that is lost or damaged following article 1.1 is money, gold, traveler cheques, jewellery or other valuable items, the Hotel shall take responsibility not over 5,000 Thai Baht unless the guest declares and deposits his/her property with the Hotel.
2. The Hotel shall not be liable for any loss or damage by the following cases:
2.1 The case is beyond the control of the Hotel.
2.2 The existing condition of the article.
2.3 The loss or damage is made by the guest or the visitor.
3. To keep the air fresh and safe for everyone, please do not smoke in the room.
4. In consideration to other guests, please do not bring Durian into the hotel.
5. Please do not feed the cat. We take good care of it, and unusual food may harm its health.
6. Each offence in article 3, 4 and 5 will incur a fine of THB 2,000. Your cooperation will be greatly appreciated.
7. Food and Drink
Outside food and beverages may be restricted in certain public areas or restaurants.
Guests with food allergies or dietary requirements should inform the Hotel before arrival or when placing food orders.
The Hotel makes every reasonable effort to accommodate dietary requests but cannot guarantee an allergen-free environment.
Alcoholic beverages may only be served to persons of legal drinking age under Thai law.
8. Swimming Pool & Beach Use
The swimming pool and beach facilities are available exclusively for registered Hotel guests during designated operating hours.
Guests use these facilities at their own risk, as no lifeguard is on duty unless otherwise stated.
Children under the age of 12 must be supervised by a responsible adult at all times.
Guests are expected to follow all posted safety instructions and use the facilities responsibly.
The Hotel reserves the right to restrict access to any guest whose behaviour may endanger the safety or enjoyment of others and accepts no responsibility for loss, damage, or injury except where required by applicable law.
9. Car Parking Facilities
Complimentary on-site parking is available exclusively for registered Hotel guests.
Vehicles are parked entirely at the owner’s risk.
The Hotel accepts no responsibility for theft, loss, or damage to vehicles or items left inside vehicles except where liability cannot legally be excluded.
Guests should ensure vehicles are securely locked and valuables are not left visible.
10. Disabled Customers
Baan Bayan Hotel is committed to providing a welcoming environment for all guests.
Guests requiring accessible accommodation or special assistance are encouraged to contact the Hotel before arrival so appropriate arrangements can be made wherever possible.
Accessibility features may vary depending on room type and building layout.
11. Limitation of Liability
To the fullest extent permitted by applicable law, the Hotel shall not be liable for:
- Loss of profits or business.
- Indirect or consequential losses.
- Delays caused by events beyond the Hotel’s reasonable control.
- Failure to provide services due to force majeure events.
Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.
The Hotel’s total liability arising from any booking shall not exceed the total amount paid for the relevant reservation except where otherwise required by law.
12. General
The Hotel reserves the right to amend these Terms & Conditions at any time without prior notice.
The version published on the Hotel’s official website at the time of booking shall apply.
Failure by the Hotel to enforce any provision of these Terms does not constitute a waiver of its rights.
13. Data Protection
Please refer to our Privacy Policy for more information.
14. No Waiver
If the Hotel chooses not to enforce any provision of these Terms & Conditions on one occasion, this shall not prevent the Hotel from enforcing that provision or any other provision in the future.
15. Severance
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
16. Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Kingdom of Thailand.
Any disputes arising from these Terms or any booking shall be subject to the exclusive jurisdiction of the competent courts of Thailand.