Introduction

This Privacy & Cookie Policy explains our personal data practices and the choices you can make about the way your personal data is used.
Baan Bayan (“Baan Bayan “, “us”, “our” or “we”) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our websites, social media pages we control, software applications available on computers and mobile devices that include a link to this Privacy Policy as well as when you provide your information on the telephone via our call centers or in person (collectively the “Sites”). Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.
You may be asked to consent to the terms of this Privacy Policy when making a reservation, registering for events or promotions or otherwise corresponding with us via the Sites or if required by applicable law. Otherwise your continued use of the Sites will constitute your deemed consent to the terms of this Privacy Policy.

Personal Information We Collect

Personal Information You Provide.
When using our Sites, you may voluntarily provide certain information about yourself or others, such as when you create an account or book a reservation. We may collect Personal Information (information that identifies you or relates to you as an identifiable person) that you may provide through the Sites about yourself or others such as:

• Name, date and place of birth, passport and visa information;
• Postal address;
• Telephone number;
• Email address;

Information that allows us to provide specialized services to you or fulfill special requests, such as accommodating health or dietary conditions, but we do not collect sensitive information about you, such as health information, except as reasonably needed for us to provide services to you;

• Credit or debit card number, expiration date and security code;
• Social media account information;
• Stay or trip information and preferences, such as your preferred location/facilities, dates and number of people/children traveling with you;
• Demographic information (age, gender, country and preferred language);
• IP address; and
• Preferences for receiving communications from us or for surveys or promotional offers.

Automatically Collected Information
Our websites collect statistical information about users to ensure a welcoming and accessible website. For this purpose, we may track your movement within the websites, the pages from which you were referred, access times and browser types. We only use this information in aggregate and do not link it to you personally. To gauge the effectiveness of our websites and analyze site traffic, understand customer needs and trends, we do collect some generic information about our visitors. Our web servers recognize and automatically log a visitor’s domain name, the web page from which a visitor enters our websites, which pages a visitor visits and for how long, and the visitor’s IP address. We may use anonymous tracking technologies to collect, store and sometimes track information for statistical purposes and to improve the services we provide, including using it to evaluate and improve our website. We also collect and store information automatically using cookies and similar technology as described below.
This information does not constitute Personal Information. If we combine anonymized or aggregated data with Personal Information, we will treat the combined information as Personal Information according to this Privacy Notice.

How we use your information

We may use Personal Information you submit and non-Personal Information we automatically collect for the purposes identified in this Privacy Policy for our business use and the legal bases, including, for example:

• Processing, fulfilling and recording reservations and/or purchases;
• Billing your credit card for advance purchase reservations and advance deposits;
• Contacting you for confirmation or customer service after reservations and purchases
are made or after you sign up for or participate in certain activities;
• Conducting statistical or demographic analysis
• Tracking reservations and corresponding resort stays;
• Sending you emails that relate to a resort stay;
• Sending you communications such as guest surveys or promotional offers and benefits;
• Communicating special offers, competitions and featured items if you choose to receive such notices;
• Responding to your inquiries, complaints and other communications; and
• Providing for the safety and security of our guests and staff and meeting our legal and regulatory compliance requirement.

Introduction

We use cookies to improve your experience on our websites and to recommend content that may be of interest to you. You can find out more below about what cookies are, the cookies we use and how to switch them off.
You can indicate your acceptance to our use of cookies in accordance with this policy by continuing to use our website, you agree to our use of cookies.

What are cookies?

A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. The text file is then sent back to our server each time your browser requests a page from the server. This enables us to operate the websites more effectively and load the websites so that it reflects your personal preferences, based on your previous browsing on the websites as well as keywords we may be able to gather from URLs of other webpages from which you accessed the websites.

What cookies do we use?

When you visit the websites, the following types of cookies may be downloaded to your device:

Analytical and Performance Cookies
We may use analytics service providers for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the websites by using cookies. They allow us to recognize and count the number of visitors and to see how often visitors return to the websites, how long they stay and how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, it helps users to find what they are looking for easily. The information generated relating to the websites may be used to create reports about the use of the websites and the analytics service provider will store this information.

Advertising and Targeting Cookies
These cookies record your visit to the websites, the pages you have visited and the links you have followed to other websites. We will use this information to try and make our websites and other sites that you visit more relevant to your interests. We may also share this information with others, such as Baan Bayan companies and carefully selected third parties, for this purpose. We work with technology partners to support our websites and to provide you with relevant information about the products and services of websites and on affiliated sites or sites within the advertising networks we work with. We may use cookies on our websites to help us to place relevant advertising on third party websites when you visit those sites. If you are not happy for us to do this, please see the section of this policy titled “How do I turn cookies off?”.

Functionality Cookies
We may use functional cookies that allow us to remember choices you have made on the websites so as to provide you with a more enhanced user experience by delivering content specific to your interests.

Strictly Necessary Cookies
These are cookies that are required for the administration and operation of our websites. Some cookies that we use are necessary for our websites to function properly and to enable you to move around the websites and use its features.
Third Party Cookies because Baan Bayan has a strong presence on various social networks, we try to make it as easy as possible to share content and to see what content is popular on those networks. We add buttons to allow people to easily share to those networks. We also use Facebook to power some of the chat functionality on the websites. When we include these social ‘plugins’, it gives those sites the flexibility to use their own cookies. They can’t read any cookies we set from our websites, and we can’t read any cookies they set, but it lets them do the same kind of traffic measuring that we do on the rest of the websites, and it also lets them know whether you’re logged into their site. For example, if you’re logged in to Facebook, and want to converse via the chat widget, you can do that straight away without having to log in again – we never know whether you’re logged in or not, as you communicate directly with Facebook, through their plugins on our websites. Other sites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
As at 1 July 2019, these are some of the tracking technologies and cookies we may use on the websites where this policy appears to improve our websites and the experience:

• Alexa Metrics – Web Analytics
• Mail Chimp – Email service provider, email retargeting
• Facebook Connect – Facebook login connector
• Facebook Custom Audience – Advertiser Targeting
• Google Analytics – Web Analytics
• Google Analytics Audiences – Advertiser Targeting
• Google Tag Manager – Technology deployment
• Web Connection – Website CMS and Site personalization
• Sojourn – Advertiser Targeting
• TripAdvisor – Advertising Targeting
• WordPress – Website CMS and Site personalization

If you have any questions about our use of cookies, please contact us at: +0649576969